Contact Us
If you have questions, feedback, or need support, here are the best ways to reach us.
General inquiries
- Email: info@themodelbridge.com
- Response time: 1–2 business days (typical)
Sales
Please reach out to one of our authorized distributors for purchase requests:
BridgeForge LLC
- Email: sales@bridgeforge.org
Frontline Techologies LLC
Technical support
Please reach out to your distributor for technical support.
Before reaching out, it helps if you include:
- Product / version (e.g., MSOSA API v1.2.3)
- What you expected to happen vs. what happened
- Error message / stack trace (if any)
- Steps to reproduce
Security
We take security issues seriously and appreciate responsible disclosure.
If you believe you have found a security vulnerability, please report it privately to:
- Email: security@themodelbridge.com
We will:
- Acknowledge receipt in a timely manner
- Work with you to understand and remediate the issue
- Publicly credit you for the discovery (with your permission)
Please do not publicly disclose vulnerabilities until we have had an opportunity to address them.
Office hours
- Timezone: America/EST
- Hours: Mon–Fri, 4:00 PM – 11:00 PM
What happens after you contact us?
We’ll route your message to the right team, follow up if we need more details, and keep you updated until it’s resolved.